Melissa has been on the Newgate 180 team for over 10 years and is often the first point of contact when first calling Newgate 180. With her background in counselling and her current position in management, she is able to help potential clients, and their loved ones, understand more about the program at Newgate 180 and answer any questions they may have.

Melissa holds an Addictions and Community Service Diploma. She also has up-to-date CPR and First Aid, ASIST Suicide Prevention and Non Violent Crisis Intervention training.

“After facing addiction in my personal life for many years, I decided to go to school to become an Addictions and Community Service Worker. Soon after graduating, I began working at Newgate 180 as an Addictions Counsellor and continued in that role for five years. I transitioned from a Counsellor to Office Manager. Although I decided to take a break from counselling, I have continued to work at Newgate for the past 10 years because I love the atmosphere, the staff and the amazing clients I get to interact with every single day. I truly couldn’t imagine being anywhere else.”