Client Rights

Purpose

To ensure Newgate180 provides a safe environment where all clients are treated with dignity and respect.

Policy

Newgate180’s clients, staff, and volunteers have shared responsibility to keep our setting free from harassment and discrimination. The agency, under the laws of The Canadian Charter of Rights and Freedoms and the Ontario Human Rights Code prohibits harassment and discrimination on the grounds of: ancestry, age, citizenship, colour, creed, disability, ethnicity, family status, marital status, and place of origin, religion, record of offences, sex, or sexual orientation.

Client Rights

All clients of Newgate180 have the right to:

  • Be informed of all rights and responsibilities while participating in the program
  • Receive information on services to enable clients to provide consent to participate in available programs
  • Participate in treatment planning
  • Be informed of treatment options and have their preferences considered during treatment planning
  • Be informed of risks and/or benefits to a client’s safety and/or well-being, as well as to be informed of
  • Treatment/service options at the decision-making process or treatment plan process
  • Have access to all records generated by Newgate180
  • Be informed of Newgate180 Confidentiality Policy and the limitation of that policy
  • Be informed of Newgate180 policy on clinical records
  • Be informed of and given direction to access the complaint procedure of Newgate180
  • Expect straightforward, prompt, and effective response to any complaint and be part of the complaint process
  • Privacy when speaking on the telephone, reading mail, and visiting with family (unless court order dictates otherwise)
  • Privacy with legal counsel